We understand that you may be concerned if your withdrawal is taking longer than 10 minutes to be processed. There are a few possible reasons for this delay, including pending account verification, unconfirmed cash out address, wagering requirements not being fulfilled, or an invalid cash out address.

However, there's no need to worry as we always send an email to explain the reason why your withdrawal has been placed on hold.

In case you haven't received an email, please contact our support team via live chat. You can access the live chat by clicking on the "Support" option at the bottom of the sidebar. Our support team is available 24/7 to help you with any questions or concerns you may have.