There are several possible reasons why you might be unable to request a withdrawal or why you're receiving an error message. Here are some common issues to look out for:
You may still not have made your first deposit, to become eligible for a withdrawal, at least one deposit has to be registered within your account.
The amount you entered for the withdrawal may not be in the correct decimal format. Please make sure that you're using the correct format and that you're not including any extra or missing digits.
Your wallet address may be incorrect or missing a digit. Please double-check your wallet address to ensure that it's accurate and complete.
You may have an active bonus linked to your available funds. If this is the case, you'll need to meet the bonus wagering requirements before you can withdraw any funds.
There may be an unconfirmed deposit pending on your account wallet. Please check your transaction history to ensure that all deposits have been confirmed and processed.
Your account balance may be below the minimum withdrawal amount.
Please make sure that your account balance meets the minimum withdrawal amount for your chosen currency:
Currency | Amount |
BTC | 0.0002 BTC |
BCH | 0.03 BCH |
ETH | 0.01 ETH |
LTC | 0.06 LTC |
DOG | 40 DOG |
USDT | 5 USDT |
XRP | 10 XRP |
ADA | 10 ADA |
TRX | 70 TRX |
If you've checked all of the above and you're still experiencing issues, please contact our support team for further assistance.